To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Additional to Note:
- Love Evonnaye Designs holds the right to block any customer who abuses Love Evonnaye Designs' Refund and Exchange Policy
- A rehoming fee (restock fee) between 15%-25% may be retained along with return shipping fees and will be assessed on a case-by-case basis
- If the customer requests an exchange of an item/product, then return shipping fees will apply. If the exchanged product is returned to the company and is worn, damaged, or used then a rehoming fee may apply.
- Any items that are personalized (full initials and/or full name) will not be eligible for a refund/exchange
- If you are opting for an exchange on your purchase, please note the same amount of processing time as the original order
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.